Thank you for choosing www.uncoatedvessel.com. Your satisfaction is our top priority. To protect your rights, here is a detailed description of our refund policy:
1. Refund eligibility
If you are not satisfied with the product after receiving it, you can apply for a refund within 14 days from the date of purchase. Refund eligibility includes, but is not limited to:
The product is defective or damaged
The product is not as described
You change your mind after purchase
2. Steps to apply for a refund
If you need to apply for a refund, please follow the steps below:
Contact our customer service team with your order number and the reason for the refund.
We will provide you with the return address and relevant instructions.
Please return the product and all original packaging materials (if applicable).
3. Product requirements
The returned product must meet the following conditions:
The product is unused, unwashed, and in its original condition.
The packaging should be complete, including all accessories, instructions and labels (if applicable).
4. Refund processing time
Once we receive your returned product and confirm that it meets the refund conditions, the refund request will be processed within 2 business days. Refunds will be made to the original payment method, but bank processing time may delay your receipt of the funds.
5. Shipping
Return shipping costs incurred due to quality issues or wrong items will be borne by us. Return shipping costs incurred due to personal reasons (such as change of mind) will be borne by the customer.
6. Special circumstances
We may not provide refunds for non-standard products (such as customized products or promotional items). Please read the product description carefully before purchasing.
7. Contact Customer Service
If you have any questions about the refund process or need further assistance, please feel free to contact our customer service team. We will be happy to help you.
Thank you for your understanding and support, we look forward to providing you with better products and services!