Welcome to www.uncoatedvessel.com! To ensure that you understand our shipping and delivery terms, here are the details about logistics and delivery:
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1. Delivery Area
We currently support delivery to various European countries, including but not limited to: Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Nordic countries, etc. If you are not sure whether delivery to your address can be made, please contact our customer service team.
2. Delivery Time
Under normal circumstances, orders will be processed within 2 working days from the date you complete the order payment. The specific delivery time varies according to different countries and regions, usually 3 working days. In case of holidays or special circumstances, there may be delays.
3. Logistics Partners
We work with a number of reputable logistics companies, including but not limited to:
DHL
UPS
FedEx
GLS
These partners will provide you with fast and secure delivery services to ensure that your order is delivered on time.
4. Shipping Costs
Shipping costs vary according to the order amount, shipping address and selected shipping method.
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5. Order Tracking
Once the order is shipped, you will receive an email with tracking information. You can check the status of your order in real time by entering the tracking number on the official website of the logistics company.
6. Out of stock or delay
If the goods you ordered cannot be shipped on time due to out of stock, we will notify you in time and provide corresponding solutions, including delayed delivery or replacement of products.
7. Damaged or lost items
If your items are damaged or lost during transportation, please contact our customer service team within 48 hours after receiving the package. We will assist you in claim processing.
8. Signature policy
Please check the packaging carefully when you receive the package. If you find obvious damage, please be sure to inform the courier when signing for it, and contact our customer service staff in time to deal with related issues.
Thank you for your support and trust in us! If you have any questions, please feel free to refer to our website help center or contact customer service. We look forward to providing you with the best shopping experience!